Refund policy
Return & Refund Policy
Last updated: 07/20/2026
Thank you for shopping with Paws-Mart! We want you and your pet to be happy with every purchase. If something isn't right, we're here to help.
Returns
You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened bags of food, treats, or supplements
- Used grooming tools or hygiene products
- Personalized or custom-made items (e.g., engraved tags, embroidered items)
- Gift cards
- Items marked "Final Sale"
How to Start a Return
To start a return, contact us at pawsmartsales@gmail.com with your order number and reason for return. If your return is accepted, we'll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
- Defective, damaged, or incorrect items: We'll cover the cost of return shipping and send a prepaid label.
- Change of mind / no longer needed: The customer is responsible for return shipping costs.
We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately at pawsmartsales@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at pawsmartsales@gmail.com
Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
- Email: pawsmartsales@gmail.com
This policy is a general template. We recommend having it reviewed to ensure compliance with your local consumer protection laws.